Politique de remboursement
At The Underrated Bean, we take pride in delivering high-quality, origin-roasted coffee. Because our products are perishable, we do not accept returns or offer refunds on any purchases.
Damages or Order Issues
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at sales@theunderratedbean.com with your order number and a photo of the issue.
We’ll review the situation and work with you to make it right.
Order Concerns
If your order isn’t what you expected, we still want to hear from you. While we’re unable to offer returns or refunds, we’re committed to customer satisfaction and will do our best to find a fair solution.
Cancellations
Orders cannot be cancelled once they have been processed or shipped.
Non-Returnable Items
All products sold are final sale. This includes:
- Whole Bean Coffee
- Gift Cards
- Sale Items
Contact Us
For any questions or concerns, please reach out to us at sales@theunderratedbean.com.